FAQ

FAQ

Before contacting us, check these FAQs. If you don't find an answer, feel free to submit a request directly.

Can we implement only the financial system or only the tax system?

Yes. The two systems can be deployed independently or integrated with data synchronization. Enterprises may first launch the financial system to standardize accounting, then connect the tax system as needed—or start directly with tax declaration and management.

Do existing historical account data need to be re-entered?

No need to re-enter everything. Before go-live, we'll consolidate opening balances, intercompany ledgers, and account mappings, import transferable historical data, and verify each item line by line. The remaining entries will be completed progressively by period.

How long does it take from initial communication to system go-live?

Depends on the complexity of your business operations and the readiness of your historical data. Sole proprietorships and small businesses typically require shorter timelines, while multi-entity organizations with multiple ledgers need additional time for solution configuration and data reconciliation. A specific timeline will be provided after our requirements discussion.

How is enterprise financial data secured?

Role-based access control with audit trails for sensitive actions; periodic data backups with restore and export capabilities; signed confidentiality agreements ensuring customer data is used solely within the scope of agreed services.

How do I manage export tax refund documentation?

The system consolidates customs declarations, invoices, and foreign exchange collection records for export transactions to generate a tax refund document checklist, with prompts for missing items. Declarations are tracked by batch, recording progress and return-to-stock status for easy monitoring and future reference.

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